Shipping Policy

Returns or Cancellation of your Product:

If Goods have already been delivered to you, you have a period of 7 days in which you may cancel and return your product.

Returns and Exchange Policy
Stove and Fireplace Fitters Ltd. will return or exchange standard stock items that are in new condition. There is a 30 consecutive day cooling off period whereby standard stock products may be returned. After 7 consecutive days, we will impose a 15% handling and re-stocking charge on items returned or exchanged. All items must be accompanied by the returns form available online, evidence of original purchase from Stove and Fireplace Fitters Ltd. and in the original undamaged packaging.
Goods which are non-stock items and goods which have been specially ordered will not normally be accepted by way of return for credit.

(a) Standard Stock Products
Stove and Fireplace Fitters Ltd. shall not be obliged to accept normal stock goods returned for credit but may at its absolute discretion do so.
In case of delivered orders, the cooling off period begins at the point of delivery. In case of orders collected at Stove and Fireplace Fitters Ltd, the cooling off period begins at the point of collection.
All such goods returned for credit must be accompanied by evidence of original purchase from Stove and Fireplace Fitters Ltd. and in the original undamaged packaging.
Any goods which are returned for credit shall not be regarded as having been accepted by Stove and Fireplace Fitters Ltd. has issued a formal credit note through the channels laid down for such transactions.
The uplifting by Stove and Fireplace Fitters Ltd.’s own vehicles or courier’s vehicles of goods for which credit is sought and for which the lorry driver may issue a receipt note is not an acceptance by Stove and Fireplace Fitters Ltd. of liability for credit.
In the case of goods returned to Stove and Fireplace Fitters Ltd. by the customer’s own courier at the customer’s own cost, it is the customer’s responsibility and duty to take reasonable care of all goods returned. Returns will not be accepted without prior acknowledgement from Stove and Fireplace Fitters Ltd. Returns must be accompanied by all relevant customer contact details. If the goods are damaged upon arrival at the Stove and Fireplace Fitters Ltd. office or showroom, Stove and Fireplace Fitters Ltd. will contact the customer directly to enable the customer to make a claim against their own courier.
Stove and Fireplace Fitters Ltd. strongly advises all customers to take out insurance with their own courier when returning goods. If goods are damaged upon receipt, Stove and Fireplace Fitters Ltd. will not refund or exchange the goods and the customer may still be subject to a handling fee.
NOTE: Original purchase delivery Fee is NOT refundable.

(b) Specially Made Products
Products that have been specially made may not be returned under any circumstances.

(c) Non Standard Products
Items not stocked by Stove and Fireplace Fitters Ltd. but standard to our suppliers will be accepted for return only if they have been authorised for onward return to the supplier and must be accompanied by evidence of original purchase from Stove and Fireplace Fitters Ltd. in the original undamaged packaging.

Any goods which are returned for credit shall not be regarded as having been accepted by Stove and Fireplace Fitters Ltd. until Stove and Fireplace Fitters Ltd. has issued a formal credit note through the channels laid down for such transactions.
Any credit given in such circumstances will be net of both our own and the supplier’s restocking charges and delivery cost to the country of origin if goods were sent for the customer from outside ROI.

How To Pay:
You can only pay for your Goods with cash, credit/debit card at the till or on our website via Pay Pal or through the phone call via credit/debit card.
Goods must be paid in full before confirmation of the order takes place.

Warranty for Goods:
There is a manufacturer’s warranty with all Goods. Manufacturing faults are not our responsibility; however we will assist where we can.
It is recommended that all Goods are fitted/installed by a HETAS installer. Proof of this will be needed should the occasion arise. Stove and Fireplace Fitters Ltd. can provide a stove fitting service where certification will be given. To organise an installation with us, please contact us on 062-85428.

Shipping to ROI only. For international shipping, please contact us on the following:

Email:
johnryanstovefitters@gmail.com

Office: 062-85428

Please allow us maximum 2 business days to process your order.

Some products on our website are delivered to our warehouse per order so we may not keep stock of everything. This may result in delays upon delivery time. Some brands such as Kalor and Kratki come from overseas so this will take extra time to arrive to our depot, usually between 3 and 4 weeks.

Payments:

All payments are processed through PayPal. Please note that an order is not shipped until the payment has been cleared and received by Stove and Fireplace Fitters Ltd.

Alternatively, you can telephone our office to make payments on:
062-85428

Enquiries:
Email: johnryanstovefitters@gmail.com
Office: 062-85428